What services do you provide?

It is our hospital's mission to provide medical attention of the highest quality with personalized attention in a warm and welcoming environment. When our hospital opened in 1998 we voluntarily entered a certification process. We became the first private hospital to be certified in the state of Quintana Roo and the only one in Cozumel.

Vision:

Our objective is to be a leading company in the health services field. We want to be recognized for always providing products and services of great quality and high-end technology. Our aim is to have a team that is ethical, humane, and that serves the patient, the company and the community.

Mission:

We are a company dedicated to provide high quality health services with a professional, warm and humane team. Our priority is to care for the wellbeing of our patients. 

Our Values:

1. WELL-BEING - I am compromised with my physical, mental and emotional well-being. I will perform my job in a positive manner. I will look for opportunities for personal and professional growth and the growth of my colleagues through the development of the company. I will improve every day in all aspects of my life in order to fulfil my dreams.

2. QUALITY – I will always fulfil my duties voluntarily and with the utmost availability in order to guaranty the satisfaction and expectations of my work team, the patients and the clients. I will follow and fulfil the ideals of the company in order to reach the utmost Excellency.

3. COMMITMENT – I commit myself with the mission, vision and the cultural ideals of my company. I will offer to give more than it is hoped of me in order to fulfil the best outcome in all areas of my work. I will represent and defend my company in the face of any threat with the bravery and certainty of its principles and values. I will be loyal to my company and the team in the same way that the company respects and defends me.

4. COMMUNICATION – I will maintain the lines of communication open, honest and sincere. I will not act upon or give importance to gossip, sarcasm or rude comments. In the eventuality of a disagreement I will discuss the issue alone and in private with the person involved, maintaining a frame of respect and professionalism. I will always speak positively of my team, the company and my clients whether I am in public or in private.

5. CONSISTENCY – I will follow the established methodologies which are related to my job. I will be punctual and will fulfil any responsibilities entrusted to me. I will look for solutions to any problems that present themselves until I can find a definite solution. I will offer my observations about suggested changes in order to improve said changes. I will give my best effort in being constant and coherent in my attitude and decisions in order to gain the trust of my team mates, the company and my clients.

6. EFFICIENCY – I compromise myself to make rational use of any means that are given to me in order to fulfil the requirements of my job. I will avoid dispersing, wasting or making any errors in my job performance. I will fulfil my objectives and programmed goals. I will optimize the resources and the time that I dispose of in order to fulfil the tasks that are asked of me.

7. TEAM – I will give my best effort to fulfil the responsibilities of my job in order to contribute to the team's common goals. I will be willing to change my strategies or tactics if they are not working. I will cooperate in order to find solutions and not only to obtain concessions. I will ask for and give out help when needed. I will respect and understand the views of my co workers.

8. INNOVATION – I will offer and listen to any improvement proposals and actualizations in my area of work. I will participate in any educational opportunities offered by my company in order to improve and renew my personal growth and that of the company.

9. INTEGRITY – I will be honest with what I say and what I do. I will fulfil the jobs that I am sure I can finish. I will make sure that I fulfil any job given to me by my supervisors, co workers or clients. I will tell my team mates or supervisors in advance if I cannot fulfil a duty on time. I will try to resolve differences and doubts in a transparent and private manner. I will behave according to the code of ethics of the company.

10. PROFESSIONALISM – I will show respect and objectivity towards my team mates and our clients. I will be responsible for my actions and my results. I will be actualized in anything and everything relating to my area of work. I will be disciplined, confident and will look after my personal image.

11. SECURITY – To prevent any involuntary damage is my fundamental task. I will follow the highest standards in the tasks that have been given to me in order to provide the best care possible to our patients, my co workers and myself. I will speak out any doubts that I have related to any procedure or functional system of the company in order to fulfil any goal in a secure and adequate manner.

12. SERVICE – I am willing to always give 100% of my effort in favour of our patients, the company and the community. I will show dignity and courtesy to the people around me. Above everything I will try to satisfy the needs of our clients.

Information about your leading medical staff

Cozumel Medical Centre was founded on January 3, 1998. After a lot of planning and a lot of hard work, Dr. Ricardo Segovia, and his partner Dr. Robert Chris Schumacher came upon a vision to create an international leading-edge hospital in Cozumel. The hospital would count with a group of bilingual and certified specialists, backed up by a modern infrastructure in order to bring the necessary attention to the growing local and tourist population.

All physicians affiliated to our medical team need to be bilingual and have to be certified by their specialty council.